Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days after your order is placed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During peak seasons, product launches, or promotional periods, processing times may be slightly longer.
2. Shipping Time
Our estimated delivery time is:
8–15 business days after dispatch
Please note that delivery times are estimates only and may vary depending on the destination, courier service, customs clearance, weather conditions, and local delivery operations.
Once your order has been shipped, you will receive a confirmation email with tracking information if available.
3. Shipping Destinations
We currently ship to selected international destinations.
If your country or region is not available at checkout, it means we are currently unable to ship there.
4. Shipping Fees
Shipping fees are calculated at checkout and may vary depending on your shipping destination and order value.
Any available free shipping offers will be shown at checkout.
5. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees charged by the destination country or region.
These charges are not included in the product price or shipping fee and are the responsibility of the customer.
STILLIS is not responsible for delays caused by customs clearance.
6. Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to assist, but we cannot guarantee changes once the order has been processed or shipped.
7. Lost or Delayed Packages
If your package is significantly delayed, please contact us at:
Please include your order number and tracking information.
We will help check the shipping status, but once an order has been handed over to the courier, delivery timing may be affected by factors outside our control.
8. Delivery Issues
If your tracking shows that your order has been delivered but you have not received it, please check with your local courier, neighbors, building reception, or mailroom first.
If you still cannot locate the package, please contact us and we will assist where possible.
9. Contact
For shipping questions, please contact us at: