Returns & Exchanges

1. Returns

1.1 We accept returns within 14 calendar days from the date your order is delivered.

To start a return, please contact us at:


contact@stillishop.com

Please include your order number and the reason for your return request.

1.2 To be eligible for a return, your item must be:

  • Unworn and unused
  • In its original condition
  • Returned with its original packaging
  • Free from damage, stains, perfume, or visible signs of wear

For hygiene and quality reasons, we reserve the right to refuse returns that do not meet these conditions.

1.3 Please do not send your order back before contacting us. Once your return request is approved, we will provide return instructions.

1.4 Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

1.5 Original shipping fees, customs duties, taxes, and handling fees are non-refundable.

2. Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order at:

contact@stillishop.com

Please include:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging
  • A brief description of the issue

Once reviewed, we will offer a suitable solution, such as a replacement, store credit, or refund.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your bank or payment provider.

4. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, size, or style, please return your original order for a refund and place a new order separately.

5. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Custom or personalized items
  • Final sale items
  • Items showing signs of wear or damage
  • Items returned without approval

6. International Returns

For international returns, customers are responsible for return shipping costs, customs duties, taxes, and any related import or export fees.

Please mark the package clearly as a return. We are not responsible for parcels that are delayed, rejected, or returned due to missing customs documents.

We recommend using a tracked shipping service and keeping your shipping receipt until your return has been received and processed.

7. Natural Crystal Disclaimer

Each STILLIS piece is made with natural crystal or natural materials. Variations in color, texture, inclusions, patterns, and bead shape are part of the natural character of the stone.

These natural variations are not considered defects.

8. Contact

For return requests or questions, please contact us at:

contact@stillishop.com